AI assistant pilots for mid-market support teams
For support and success teams of roughly 10 to 100 people who are being asked to prove an AI assistant works before funding a programme around it.
El trabajo para el que nos contrata
Get a real answer on whether an assistant works on your content
The question a support leader actually has to answer is not 'is AI useful' but 'does it answer OUR questions, from OUR documentation, well enough to put in front of a customer'. That is answerable in four weeks against a written evaluation set, on your own content, with a cost ceiling — and the answer is worth having even when it is no.
Está en este segmento si
- Your team answers the same twenty questions every week from documentation that already exists
- Someone has asked for an AI assistant and nobody can say what 'good enough' would mean
- A vendor demo looked convincing on their data and you cannot tell whether it holds on yours
- You need a cost ceiling before anyone will approve a pilot
- Deflection rate has to be measured, not asserted, before it goes to a customer
La oferta
AI Assistant Pilot
- Precio
- 20% de descuentoLaunch Promo
Precio original: $12,000Precio promocional: $9,600Usted ahorra $2,400 - Plazo
- 4 weeks
Qué incluye
- One assistant or RAG surface, in production
- Your content indexed and evaluated for retrieval quality
- Guardrails: refusal policy, rate limits, cost ceiling
- Evaluation set so quality is measured, not asserted
- Usage and cost dashboard
Qué excluye explícitamente
- Model inference costs (billed at provider cost)
- Ongoing content re-indexing (see Growth retainer)
Más allá del paquete cerrado
El trabajo de producción más allá del paquete se presupuesta desde $25,000, una vez que un Discovery Sprint ha definido el alcance. No publicamos un paquete que no podamos cumplir.
Después de salir a producción
Growth
50% de descuentoThe pilot excludes ongoing content re-indexing, and a retrieval assistant decays the moment your documentation moves on without it. Growth covers re-indexing alongside sixteen hours a month and a monthly performance report.
- Everything in Care
- 16 hours of development or automation per month
- Monthly performance and analytics report
- 48-hour response on issues
Pruebas
Todavía no hemos publicado un caso de éxito para esta oferta, y preferimos decirlo a enseñarle uno inventado. Lo que sí puede comprobar hoy: cada precio aquí es el precio publicado, las exclusiones están por escrito antes de pagar, y un Discovery Sprint de pago le deja un documento de alcance y una propuesta a precio cerrado, siga adelante o no.
Cómo tratamos las pruebas¿Aún no tiene claro el alcance?
Un Discovery Sprint de $2,500 dura 2 semanas y termina con un documento de alcance, un esquema de arquitectura y una propuesta a precio cerrado que son suyos en cualquier caso. Se descuenta íntegramente del proyecto si firma en 30 días.
Reservar el Discovery SprintEsto no es para usted si
- Teams wanting a model trained from scratch — a pilot retrieves from your content, it does not train a new model
- Buyers who need the pilot to also replace the helpdesk it sits in front of
- Content that does not exist yet in writing; there is nothing to retrieve from
Si nada de esto encaja, el estimador le da una cifra en aproximadamente un minuto.