What happens after launch
What happens after launch, and what does it cost?
Thirty days of post-launch fixes are included in every project at no extra cost. After day 30, the retainer tiers take over: Care at $750/month, Growth at $2,500/month, Partner at $6,000/month.
The three retainer tiers
Care — $750/month
- Uptime monitoring and alerting
- Dependency and security updates
- Daily backups, restore tested quarterly
- 4 hours of changes per month
Growth — $2,500/month
- Everything in Care
- 16 hours of development or automation per month
- Monthly performance and analytics report
- 48-hour response on issues
Partner — $6,000/month
- Everything in Growth
- 50 hours per month
- Priority queue — same-day response
- Quarterly roadmap and architecture review
Cancelling
40% to start, 40% at the agreed midpoint milestone, 20% on handover. Retainers are billed monthly in advance and cancellable with 30 days' notice.